General Rental Terms and Conditions

01 Contractual Subject Matter

The rental agreement for the booked accommodation is binding upon confirmation of the booking.

The accommodation is rented to the guest for the agreed rental period exclusively for holiday purposes or for commercial/business purposes (e.g. accommodation for tradespeople or business travellers). The property may only be occupied by the number of persons stated in the booking confirmation.

If a legal entity, company or employer makes the booking for its employees, subcontractors or other third parties, the person or company making the booking shall be jointly and severally liable as the contractual party for all damage, additional cleaning costs, loss of rental income and costs arising from late payment caused by the persons actually accommodated.

02 Rental Period & Payment

On the day of arrival, the landlord will provide the guest with the rental property in accordance with the agreed contractual condition. Check-in and check-out times are stated in the booking confirmation or agreed separately.

03 Cancellation by the Guest & Early Departure

The guest may withdraw from the rental agreement at any time before the start of the stay. For evidentiary purposes, the cancellation must be submitted in text form, e.g. by email or messenger service.

In the event of cancellation or early departure, the guest shall pay a fixed amount as compensation for expenses incurred and loss of income in accordance with the following conditions:

The guest expressly retains the right to prove that no damage or a substantially lower amount of damage was actually incurred by the landlord than the fixed compensation claimed.

Until the beginning of the rental period, the guest may nominate a suitable replacement guest to take over the existing contract. The landlord may object to the replacement if the third party is considered economically or personally unsuitable.

If a third party enters into the rental agreement, the third party and the original guest shall be jointly and severally liable.

Taking out travel cancellation insurance is recommended.

04 Termination by the Landlord

The landlord may terminate the contractual relationship extraordinarily without notice before or after the beginning of the rental period if:

• the guest fails to make the agreed payments on time despite the payment becoming due and a reminder having been issued; or
• the guest or accompanying persons behave in a manner that constitutes a serious breach of contract, such as excessive noise, property damage, extreme soiling or violations of the house rules, making continuation of the contractual relationship unreasonable for the landlord.

In such cases, the landlord retains the full claim to the agreed rental price for the loss of income and may additionally claim any costs incurred.

The landlord also reserves the right to cancel future bookings without notice and deny access to persons who, during previous stays, left accommodation heavily soiled or caused damage to the property.

05 Extraordinary Circumstances

Either party may terminate the rental agreement if fulfilment of the agreement becomes significantly more difficult, endangered or impaired due to unforeseeable circumstances beyond the parties' control that could not have been anticipated when the contract was concluded, such as natural disasters or official closure orders.

Services already provided must be reimbursed to the respective other party.

06 Guest Obligations & Liability for Damage

The guest undertakes to treat the rental property and all furnishings and inventory with due care.

The guest shall be fully liable for any culpably caused damage to the building, rental premises or inventory caused by the guest, accompanying persons, visitors or employees.

Any defects or damage must be reported to the landlord immediately. If the guest culpably fails to report such defects or damage, the guest shall have no claims for a reduction of the rental price and shall be liable for any consequential damage caused by the failure to report.

Waste or harmful substances must not be disposed of through the sewage system. Any blockages or cleaning costs caused by such improper disposal shall be borne by the person responsible.

07 Landlord's Liability

The landlord shall be liable without limitation for damage resulting from injury to life, body or health caused by an intentional or negligent breach of duty.

For all other damage, the landlord shall only be liable in cases of intent or gross negligence.

The landlord's obligation to provide an accurate description of the property and to provide the agreed contractual services remains unaffected.

08 Pets & Smoking

09 Amendments to the Contract

Any additional agreements, amendments or supplements to this contract must be made in text form, e.g. by email or messenger message, in order to be legally effective.

10 House Rules

Guests and accompanying persons are required to show mutual consideration for other residents and guests.

Disturbing noises, loud music and activities that interfere with the peace and quiet of the building must be avoided, particularly during statutory quiet hours.

11 Applicable Law & Place of Jurisdiction

The law of the Federal Republic of Germany shall apply exclusively.

For all disputes arising from this contractual relationship involving merchants, legal entities under public or private law, or persons who have no general place of jurisdiction in Germany, or who have moved their place of residence or habitual abode abroad after conclusion of the contract, the registered business address of the landlord (Karlsruhe) shall be agreed as the exclusive place of jurisdiction, insofar as legally permissible.